Software Engineer

Node.js Voice Automation Developer – Contract

Location : Spain – Fully Remote

Rate : 500 Euros per day

⏱ Duration : Initially 3 months

Start :

Must be available to start

first week of January

The Role

We’re looking for an experienced

Node.js Developer

with strong

voice automation / IVR experience

to join a high-profile digital transformation programme.

The client is migrating critical

customer claims and appointment booking journeys

from legacy platforms ( ServiceBench

and

Click ) into a modern environment using

IFS

and

Google Dialogflow CX . This work is heavily focused on API rebuilds, voice flows, and seamless customer experience.

Key Responsibilities

Develop and maintain backend services using

Node.js

for voice automation and customer journey orchestration

Build, integrate and optimise

RESTful APIs

for claims, appointments, and customer history

Update and enhance

IVR flows

and logic to align with new

IFS

behaviours and

Dialogflow CX

Implement strong

security and authentication

best practices

Collaborate with technical and business teams to validate, test, and document customer journeys

Support knowledge transfer and technical upskilling across the team

Essential Skills & Experience

Strong hands-on development experience with

Node.js

Proven experience delivering

voice automation / IVR solutions

Strong background in

RESTful API design and integration

Experience working with

cloud APIs

Solid understanding of

security and authentication

in cloud-based applications

Excellent problem-solving, debugging and troubleshooting skills

Ability to work independently and deliver under tight timelines

Nice to Have

Experience with

Google Dialogflow CX

Exposure to

IFS

or similar enterprise platforms

Experience migrating from

legacy platforms