Node.js Voice Automation Developer – Contract
Location : Spain – Fully Remote
Rate : 500 Euros per day
⏱ Duration : Initially 3 months
Start :
Must be available to start
first week of January
The Role
We’re looking for an experienced
Node.js Developer
with strong
voice automation / IVR experience
to join a high-profile digital transformation programme.
The client is migrating critical
customer claims and appointment booking journeys
from legacy platforms ( ServiceBench
and
Click ) into a modern environment using
IFS
and
Google Dialogflow CX . This work is heavily focused on API rebuilds, voice flows, and seamless customer experience.
Key Responsibilities
Develop and maintain backend services using
Node.js
for voice automation and customer journey orchestration
Build, integrate and optimise
RESTful APIs
for claims, appointments, and customer history
Update and enhance
IVR flows
and logic to align with new
IFS
behaviours and
Dialogflow CX
Implement strong
security and authentication
best practices
Collaborate with technical and business teams to validate, test, and document customer journeys
Support knowledge transfer and technical upskilling across the team
Essential Skills & Experience
Strong hands-on development experience with
Node.js
Proven experience delivering
voice automation / IVR solutions
Strong background in
RESTful API design and integration
Experience working with
cloud APIs
Solid understanding of
security and authentication
in cloud-based applications
Excellent problem-solving, debugging and troubleshooting skills
Ability to work independently and deliver under tight timelines
Nice to Have
Experience with
Google Dialogflow CX
Exposure to
IFS
or similar enterprise platforms
Experience migrating from
legacy platforms
Software Engineer • Valencia, es