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Solution Engineering Analyst

Solution Engineering Analyst

Appian UKSevilla, Andalucía, España
Hace 10 horas
Descripción del trabajo

Overview

Join to apply for the Solution Engineering Analyst role at Appian UK .

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Are you passionate about delivering great customer experiences? Are you a people person with excellent organizational and communication skills? Do you thrive in a fast-paced environment with a diversity of challenges?

Appian’s Solution Engineering team is growing. This role demands someone comfortable in both business process and customer service. We are looking for someone who is enthusiastic about learning and thrives at creating and executing business processes that enhance customer experience.

About You

  • You are a people-person with a passion for customer experience.
  • You build collaborative and constructive working relationships with many people, across many functions.
  • You are vocal and solution-oriented when you identify business processes that do not align with great customer experience.
  • You have a high level of attention to detail, strong organization skills and technical aptitude.
  • You have an associate or bachelor’s degree (STEM is a plus). You are a fast learner who can work independently.
  • You are a multi-tasker, able to effectively juggle and prioritize work across a wide variety of tasks.
  • You have excellent verbal and written communication skills. Ability to speak multiple languages is a plus.

How You’ll Contribute

  • Manage delivery of software and the onboarding experience for new Appian customers and partners.
  • Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts.
  • Assist customers and partners with accessing secure Appian Community features.
  • Coordinate with Appian’s management team and customers to schedule maintenance activities on customers’ Appian Cloud instances.
  • Manage scheduling for 24x7 on-call rotations.
  • Work an adjusted schedule, possibly until midnight or later, on the last days of each quarter to support delivery of software.

    • About Appian

    At Appian, you will help us build our award-winning PaaS product that enables business people to build cloud and mobile enterprise applications with flexible, visual models instead of custom code. Appian discovers and unites enterprise data, connects users through social and collaborative engagement in the context of business data, and provides the leading suite of business process technology to enable rapid application development and optimization in every industry.

    Tools and Resources

  • Training and Development : Onboarding focuses on equipping new hires with the skills and knowledge for success, with department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program as widely utilized resources for new hires.
  • Growth Opportunities : Appian provides a diverse array of growth and development opportunities, including our leadership program for new and aspiring managers, a comprehensive library of department training through Appian University, skills-based training, and tuition reimbursement for further education.
  • Community : We foster an inclusive community starting on day one, with eight employee-led affinity groups that help employees build internal and external networks through social, educational, and outreach activities.

    • About Appian

    Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes tools to design, automate, and optimize complex processes, from start to finish. For more information, visit appian.com. (Nasdaq : APPN)

    Follow Appian : LinkedIn.

    Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian’s Applicant & Candidate Privacy Notice.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Engineering and Information Technology
  • Industries : Software Development

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    Engineering • Sevilla, Andalucía, España