ALOHAS is a Barcelona-based fashion-forward brand that prides itself on its on-demand production system. We encourage sustainable shopping by launching weekly capsules in which items are only produced after orders are placed. This way, we can bring you the latest trends without harming the planet.
ALOHAS is more than a fashion brand : it’s a responsible shopping experience and a chance to participate in the fight against overproduction in fashion.
Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, good communication and a high level of energy! It’s demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.
In a nutshell, we love what we do and it shows! 😀
THE ROLE
The Senior Sales Operations Specialist is the operational backbone of our Wholesale business, ensuring seamless execution, system excellence, and data integrity across all platforms. You'll transform sales strategy into operational reality through robust processes, actionable insights, and cross-functional coordination.
As the trusted right-hand to the Head of Wholesale Sales, you'll own the systems, processes, and data governance that enable our wholesale team to scale efficiently while maintaining the highest standards of accuracy and compliance.
YOUR CHALLENGE
Sales Data Integrity & Systems Orchestration
- Own end-to-end sales data integrity across CRM, Joor, ERP, Customer Portal, and AR Portal
- Ensure data consistency, accuracy, and seamless flow between all wholesale platforms
- Define and enforce data governance standards, validation rules, and quality controls
- Monitor system integrations and resolve discrepancies proactively
- Maintain master data management for customers, products, pricing, and terms
- Conduct regular data audits and coordinate with IT on system enhancements
- Serve as primary escalation point for data-related issues across wholesale systems
Multi-Platform System Ownership
CRM : Lead implementation, user adoption, training, and optimizationJoor : Manage daily operations, catalog updates, user access, and platform analyticsERP Integration : Ensure seamless data flow for orders, inventory, and fulfillmentCustomer & AR Portals : Monitor functionality, accuracy, and user experience across customer-facing systemsPartner with IT to optimize workflows, integrations, and data quality across all platformsProcess Excellence & Documentation
Design, document, and continuously improve wholesale sales processes from lead to fulfillmentCreate and maintain SOPs, playbooks, and process maps across all platformsMonitor process adherence and identify optimization opportunitiesBuild centralized knowledge hub for team efficiencyPerformance Visibility & Reporting
Own wholesale performance dashboards tracking orders, accounts, campaigns, and regional performanceDeliver weekly / monthly analytics with clear insights from validated dataPartner with Business Controller and Strategy Office on reporting alignmentEnsure data integrity across all reporting systemsCampaign Operations & Coordination
Define and enforce campaign timelines, order deadlines, and cut-off proceduresCoordinate with Operations and Production on capacity planning and delivery schedulesTrack campaign metrics, deliver post-campaign analysis, and validate data accuracyEnsure smooth order-to-fulfillment handoffs across all systemsCross-Functional Liaison & Strategic Support
Serve as central coordination point between Wholesale and Operations, Production, Finance, Legal, and ITManage internal request queues and ensure timely resolutionProvide operational support for strategic initiatives and executive presentationsSupport forecasting, budget tracking, and ad hoc analysisEnsure compliance with governance standards and audit requirementsYOU WILL ROCK AT THIS ROLE IF…
Required Experience & Skills
3-5 years in Sales Operations, Commercial Operations, or Business OperationsWholesale, fashion, or retail experience strongly preferredProven experience with CRM platforms (Salesforce, HubSpot, or similar)Hands-on experience with B2B wholesale platforms (Joor, NuORDER, or similar)Working knowledge of ERP systems (SAP, NetSuite, Dynamics) and system integrationsDemonstrated expertise in data integrity management across multiple platformsAdvanced Excel / Google Sheets and data analysis tools (Tableau, Power BI, Looker)Process mapping, documentation, and cross-functional project managementBasic SQL knowledge is a plusFluent in Spanish and English (written and spoken)Core Competencies
Data obsessed - You ensure accuracy, consistency, and reliability across all platformsSystems thinking - You see the big picture while mastering the detailsTechnical aptitude - You learn systems quickly and troubleshoot effectivelyAnalytical rigor - You turn data into insights and insights into actionProactive problem-solving - You anticipate needs and resolve issues before escalationCross-functional empathy - You bridge gaps and collaborate naturallyOwnership mentality - You take initiative and follow through with accountabilityDetail orientation - Nothing falls through the cracks on your watchBENEFITS of being part of ALOHAS
A Culture of Freedom, Responsibility & Trust : We believe in autonomy, accountability, and mutual respect.Flexible Working Hours ⏰ : Adapt your schedule to your lifestyle. We trust you to get the job done.Hybrid Work Model : Work from home some days and the office on others.Summer Hours (July & August) 🌞 : Enjoy an intensive workday schedule so you can make the most of your summer.We’re a Company with Soul
We live and breathe sustainability 🌱We support family-life balance , parenthood , gender equality , and diversity 👶🏼Mental Health Support 🧠
Team wellbeing initiativesTwo paid “disconnect days” a year—take time when you need it mostExclusive Discounts 💯
Enjoy up to 70% off our productsYour family and friends benefit too!Creative Office Life
Located in Gràcia, BarcelonaStocked with coffee ☕ and fresh fruit 🍎Home Office Setup 💻
Laptop + essential peripherals (keyboard, mouse, monitor)Growth & Happiness 🌈
Constructive feedback, ongoing learning, and support for your professional journeyMonthly After-Work Events in Barcelona 🎉
Because we like to celebrate together!Ready for the challenge?🚀
About ALOHAS
See more positions
Check out our website and our IG : @alohas
