Delivery Lead

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead!

What do you need to fulfill this job?

• Experience as Service Delivery Manager (managing project on integration,data / HR)
• 12 years of experience
• Understand the client’s industry, business, and their critical business drivers.
• Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly / monthly meetings).
• Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
• Manage customer requests by providing realistic resolution time scales.
• Contact customers when follow up on open items is required and take ownership of the case.
• Handle customers’ escalations related to the service provided, if required by the