Norwegian Customer Experience Agent to Barcelona

Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark.

Requirements

Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona

Native / Fluent in Norwegian (verbal and written), with a good command of English

Strong customer orientation (previous customer service experience is advantageous)

Available to work shifts (International Call Centre)

Office-based

Strong PC literacy

Job Description

Respond to customer enquiries via chats, calls, social media queries & emails

Provide customers with product and service information

Research required information using available resources

Identify customer needs

Manage and resolve customer complaints

Maintain an up to date customer information system

Identify and escalate priority issues

Follow up customer calls where necessary

Skills

Goal-oriented

Proactive

Sense of urgency

Positive and professional

Strong communicator – verbal and written

Willing to go above and beyond to exceed customer expectations

Strong time management

Accurate and able to follow processes and procedures

Start date : 19 September