IT Support Technician

IT Support Technician-Full Time-Madrid,Spain

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a / anIT Support Technician to join our GF_IT team in Spain to drive the seamless operation of IT systems within Sulzer by ensuring compliance with governance, guidelines, policies, and procedures. Also, leverage cutting-edge tools and methods to keep our business processes running smoothly and efficiently.

Your main tasks and responsibilities :

Rapid Issue Resolution : Ensure IT services and systems are quickly restored to operational status, following defined resolution and documentation processes.

Application Support : Provide support for business applications within designated locations.

System Maintenance : Maintain servers, storage, Active Directory, SQL services, and manage file systems and permissions.

Security & Patch Management : Oversee security measures, scripting, patch management, and backup responsibilities.

Documentation : Maintain documentation related to system configurations and changes.

Environmental & Risk Management : Be familiar with environmental impacts, risks, and mitigation measures related to the role, and actively support company initiatives.

To succeed in this role, you will need :

Attention to Detail : Meticulous in ensuring accuracy and quality in all tasks.

Customer Service Skills : Strong ability to support and communicate effectively with users.

Adaptability : Flexible and able to adjust to changing environments and requirements.

Interpersonal Skills : Excellent at building and maintaining relationships within the team.

Problem-Solving Skills : Proficient in identifying issues and implementing effective solutions.

Technical Expertise : Educated to school diploma standard with 2-3 years of relevant IT support experience; ITIL Foundation or above is desirable. Strong understanding of networking, computer hardware, IT architecture, and corporate enterprise environments.

What we offer you :

A permanent contract.

A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.

Restaurant tickets

Be part of an experienced, international team.

A good vibe working environment.

Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient.

Other fringe benefits

No visa or work permit support can be provided for this role.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.

About us Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2024, our 13’500 employees delivered revenues of CHF 3.5 billion. Our shares are traded on the SIX Swiss Exchange (SIX : SUN). www.sulzer.com

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