Senior Customer Success Manager, Enterprise | EMEA

Overview

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150 countries—helping businesses scale smarter, faster and more compliantly.

Among the largest globally distributed companies in the world, our team of 6000 spans more than 100 countries, speaks 74 languages and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world‑class companies, breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global workplace. In 2024 alone we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries, ensuring people get paid and protected no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction : CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500 and repeated recognition on Y Combinators top companies list — all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum—backed by a $12 billion valuation and $1B in Annual Recurring Revenue (ARR) in just over five years—you’ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our clients’ trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team. If that is you, join our team!

Responsibilities

• Accounts : The Senior CSM I will focus on a smaller number of high-value strategic accounts. Develop and execute comprehensive