Business Knowledge Manager

Job Overview The position of Senior Business Analyst focuses on the effective implementation of knowledge management within the IT service management context.

This role involves identifying business needs, pinpointing areas for improvement, and reporting on results. Close collaboration with other IT teams is required to integrate the use of knowledge in support processes based on ServiceNow. This will involve assisting local units in implementing best practices.

Skill requirements include high motivation, innovative problem-solving ideas, strong communication, presentation, and organizational skills. Additionally, a good understanding of how to organize and provide effective knowledge management in IT service & support is necessary.

About The Role Support operational implementation of knowledge management topics within the ITSM context

Analyze business needs and identify areas for improvement

Report on results

Work closely with other IT teams to establish knowledge within IT support processes

Assist local IT units in implementing best practices

A key aspect of this role is its emphasis on knowledge sharing and collaboration across different departments. Strong communication and interpersonal skills are essential for success in this position.

We encourage applications from motivated individuals who are passionate about creating efficient systems and processes. If you have excellent analytical and problem-solving skills, and enjoy working in a collaborative environment, we would like to hear from you.

#J-18808-Ljbffr