Senior Operations Manager, AMZL

About this role

Senior Operations Manager, Amazon Logistics (AMZL) works in the Kansai area. The goal of Amazon Logistics is to build a world‑class last‑mile operation delivering to customers. Amazon aims to exceed expectations by ensuring that orders are delivered quickly, accurately, and cost‑effectively while expanding rapidly in Japan.

Responsibilities

• Overall safety, quality, performance, customer experience and people development for all delivery station operations.
• Drive vision for the station team and create quality initiatives, process‑change initiatives, and other lean initiatives to enable the functional area and ultimately the station to meet and exceed the business plan.
• Problem‑solve for closing gaps between performance and goals.
• Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold managers accountable for their performance and that of their departments / teams.
• Manage an environment concerning the delivery of Amazon orders directly to customers on a 24 / 7 basis with ever‑rising volume and complexity.
• Manage day‑to‑day relationships with multiple Delivery Service Providers (DSPs).
• Present operational metrics regularly to the senior leadership team.
• Hire, develop, and implement a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
• Leverage Operations and Area Managers by sourcing and nurturing ideas, and embed them into improvement plans for the functional area.
• Cultivate strong culture and engagement throughout all levels of the delivery station team.
• Ensure best practices are shared across all departments, shifts, and across the network.
• Work with key partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to secure support and resources for projects and initiatives in the area.

About the team

Qualifications

Preferred Qualifications

DEI & Equal Opportunity

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Posted : October 29, 2025 (Updated about 3 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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