B2C Customer Success Representative - Bilingual English + Spanish

We are looking for a B2C Customer Service Representative with bilingual English and Spanish , ready to elevate the customer experience across our Multibrand group. A true passion for helping others, adaptability, and a solution-driven mindset are essential to thrive in this role.

This position reports to the B2C Customer Success Manager and follows a hybrid work model : 3 days per week in our Barcelona office and 2 days working from home .

What you’ll do :

• Provide exceptional customer support via phone, email, and chat in English or Spanish , ensuring a seamless and high-quality experience for our rider community.
• Assist customers with inquiries, complaints, and product information regarding our motocross, mountain biking, and cycling gear, apparel, and accessories .
• Develop strong product knowledge to support customer interactions with clarity and confidence.
• Accurately document all customer communications in our CRM system.
• Collaborate with internal teams to resolve more complex or technical customer issues.
• Gather and report customer feedback to help improve our services and products.

What you bring :

Nice to have :

Ready to join us?

Apply now or send your CV directly to – we’re excited to hear from you!