A TAG HEUER CLIENT ADVISOR IS…
…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION
- Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his / her own KPIs, always delivering memorable experiences & services in store
- Supports colleagues & other team members in the boutique
- Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
- Proposes new ideas to develop sales (merchandising, events, product mix…)
…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS
Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsAchieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools providedEnsures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessCommunicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR
Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)Leverages properly all tools (CEGID, Salesforce) and performs VMCoordinates Aftersales operations until the return of the watchApplies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)Contributes to a positive, inclusive and supportive work environmentContributes to the store maintenanceEnsures compliance with internal control policiesJob Responsibilities
HARD SKILLS
Knowledge of luxury retail environment (minimum 2 year-experience)Knowledge / passion for watches, new trends in lifestyle, new technologies and sportsFluent in English + Spanish, a third language is a plusSelling skills : client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.Understanding of sales KPIs : traffic, conversion, sales in volume and value, ASP, mix of sales…Knowledge of Client and Clienteling KPIsKnowledge of digital toolsKnowledge of / interest for Brand DNA, history & collectionsKnowledge of Front and Back toolsKnowledge of (Brand) Retail ProceduresSoft Skills
Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clientsOpen minded, excellent interpersonal and communication skillsEnergetic, self-motivated, action and results-orientedSelf-starter, able to work effectively in a fast-paced and dynamic environmentAdaptable to changes, flexible, able to bring up new ideas and solutionsTeam spirit, high integrity and transparencyAbility to represent the Maison in & outside the store, great presentation skillsDigitally savvy, fast learner and rigorousProfile
Minimum of 3 years of professional experience in store or related areas. If possible, full commercial training Affinity with fashion and jewelry / watchmaking. Experience with Visual Merchandising as a sales tool. Open-minded character Good communication skills Fluent in English Predisposition to customer service
