Head of CRM Limassol, Cyprus; Valencia, Spain; Warsaw, Poland More details

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.

Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We’re a high-growth, multi-brand organization operating across multiple markets in the world. To take our engagement and retention to the next level, we’re looking for a Head of CRM . This is a strategic and operational leadership role with a clear focus on data, process, and team enablement. If you're a results-oriented leader who builds structure, drives performance, and empowers teams through data, this is the role for.

Data-Led Strategy : Use data as your north star, ensuring all decisions, promotions, and campaign structures are insight-driven and performance-validated.

Promotional management : Excel in alignment, planning and deployment of complex promotional calendars with hundreds of events across multiple markets.

Empowerment Through Data : Build frameworks and training to enable teams to self-serve, act on insights, and operate with confidence.

Leadership & Coaching : Manage and develop a high-performing CRM team, fostering a culture of ownership, collaboration, and continuous improvement.

Operational Excellence : Streamline CRM workflows, define best-in-class processes, and introduce scalable automation to reduce friction and increase output quality.

Cross-Functional Collaboration : Align closely with BI and other CRM teams to ensure a synchronized approach to customer engagement.

CRM Expertise : 5-7+ years of CRM experience, with a strong focus on global .com markets and high-volume player databases.

Data Fluency : Advanced understanding of CRM metrics, segmentation, predictive modeling, A / B testing, and performance analytics.

Enablement Mindset : Proven track record of building frameworks that help others act on data independently.

Leadership Experience : Demonstrated success in leading teams large geographically spread teams of 20+ people, developing talent, and setting a vision others want to follow.

Agility & Ownership : Proactive, hands-on, and accountable, with a bias for action and a clear drive for continuous improvement.

Strong Communicator : Able to clearly articulate strategies, insights, and decisions to technical and non-technical audiences alike.

Efficiency-Driven : Experience in process design and scalable CRM operating models.

Reshape marketingwith us. Let’s work!

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