Retail Operations Supervisor

About the job

Store Manager

Industry : Designer toys and collectible pieces

Location : Barcelona, Spain

Job type : Full time, permanent and on-site

Working Hours : 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to :

Gain valuable professional experience covering the entire retail life cycle

Have the opportunity to work with people from different countries and cultures in a collaborative environment

Receive structured customer service, retail operations, and product training

Be proactively involved in the company’s growth

Benefits

POP MART offers our employees :

Selected POP MART toys as appreciation gifts every month

A structured bonus scheme in line with the company’s and the individual’s performance

Comprehensive training and development programs

Regular team social events

The Role and Candidate

The Retail Operations Supervisor will play a key role in ensuring the efficiency and effectiveness of store operations across all current and future POP MART locations in Spain. Reporting directly to the Head of Retail, South Europe , the incumbent will focus on optimizing operational processes, ensuring compliance with company standards, and supporting the overall retail strategy.

Responsibilities

Oversee daily store operations, ensuring efficiency, service quality, and compliance with company policies

Monitor and manage inventory flow, stock replenishment, and loss prevention strategies

Optimize operational costs and support initiatives to improve store profitability

Support store teams in implementing marketing campaigns, new product launches, and merchandising plans

Assist with recruiting, onboarding, and training store-level staff, ensuring alignment with brand standards

Conduct regular store visits and operational audits to assess performance and identify areas for improvement

Resolve operational challenges, providing hands-on support to store teams as needed

Work closely with internal departments (e.g., Marketing, HR, Merchandising) to align store operations with business goals

Analyze store performance metrics and propose data-driven improvements

Ensure compliance with health & safety, labour regulations, and brand guidelines

Required Qualifications

4+ years of experience in retail operations, preferably in designer toys, lifestyle, fashion, or entertainment retail

Strong understanding of store operations, SOPs, and retail compliance

Experience in store recruitment, onboarding, and training

Ability to analyze store performance and improve operational efficiency

Strong problem-solving skills and hands-on approach to challenges

Proficiency in Microsoft Excel, PowerPoint, and reporting tools

Strong communication and teamwork skills

Adaptability to a fast-growing, high-energy retail environment

Permanent right to work in Spain without visa sponsorship

Immediately available or short notice period is highly preferred

Desirable but Not Essential

Experience in licensed merchandise, designer product VM, or collectible toys

Familiarity with the Spain retail market

Proficiency in Mandarin or Chinese is a plus but not required