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Fashion Customer Service Representative - Dutch market
TPBarcelona, Cataluña, EspañaHace 16 días
Descripción del trabajoData accuracy Attention to detail Ability to gain immediate credibility and trust Exceptional communication skills PC and system literate Confident and enthusiastic The ability to work well as part of a team as well as independently Dutch : C2 level and advanced level of English or Spanish First class written, verbal and interpersonal skills Numerate and articulate Well organised, reliable and thorough Process Excellence : Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration : Working effectively with others, sharing ideas and resources to achieve common goals Communication : Exchanging information, ideas, and messages between individuals or groups through various channels and mediums Emotional Intelligence : Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness : Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking : Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation : Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship : Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Full-time position (39h / week), from Monday to Friday, from 9.00 to 18.00 Long term contract (Contrato indefinido) Salary : 18.000€ gross / year This is a hybrid job so living in the Barcelona area is a requirement Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project) Individual career paths to grow within the project We are one of the world\'s largest providers of contact center services Engage in an excellent work environment and team building activities Dynamic and international environment Entry level Full-time Customer Service IT Services and IT Consulting
Responsibilities
- Receive incoming telephone calls from new and existing customers
- Manage customers' orders, changes and returns of products and / or services to ensure timely and accurate product and service delivery
- Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
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Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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Customer Service Representative • Barcelona, Cataluña, España