Swedish speaking Technical Support Advisor in Malaga, Spain!

Swedish speaking Technical Support Advisor in Malaga, Spain!

We are currently recruiting for an exciting Swedish speaking Technical Support Advisor in Malaga, Spain!

About the job

We are currently recruiting for an exciting Swedish speaking Technical Support Advisor in Malaga, Spain!

DUTIES AND RESPONSIBILITIES :

Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal

Provide support to clients employees in the operation of user systems and peripheral devices

Perform root cause analysis and troubleshooting via phone and / or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests

Be accessible and provide a first resolution rate by using internal knowledge databases

Cooperate with clients 2nd level service organizations and external service providers.

REQUIREMENTS :

C2 or fluency in Swedish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.

Experience in 1st or 2nd level IT support, ideally in a large company environment

Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software

Have an analytical approach to complex issues

Have experience in ITSM ticket systems (ideally in ServiceNow)

Knowledge of processes according to ITIL V4 good to have

Have high customer and service orientation and high sense of responsibility

Have a reliable and systematic way of working

Are willing to learn and develop technical and soft skills

Have high motivation and willingness to work in a global team.

OFFER :

Excellent remuneration package based on experience, skills and performance

Full paid training on the company and the project

Career development programs, specialized courses, and language classes

Dynamic and creative team with a positive and friendly atmosphere

Guidance and tools to reach career potential

Work schedule : Monday to Sunday from 09 AM - 06 PM (39 hours a week)

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