Quedan 3 Días B2c Customer Service Representative With German And English

We are looking for a B2C Customer Service Representative with German and English, who will take this role to the next level!Tasks and Responsibilities : - Provide excellent customer support via phone, email, and chat in both German and English, embodying our commitment to making every customer's experience great.- Assist customers in resolving inquiries, issues, and providing information about our motocross and mountain biking gear, apparel, and outerwear products.- Maintain a high level of product knowledge to effectively address customer questions, showcasing your passion for our brand.- Document customer interactions and maintain accurate records in our customer database, ensuring we keep the rider community informed and satisfied.- Collaborate with other team members and departments to resolve complex customer issues, reflecting our commitment to teamwork.- Identify and report customer feedback and trends to help improve our products and services, making a meaningful impact on our rider-centric approach.You have : - We’re looking for a candidate who can adapt quickly to change, be flexible, and adjust effectively to changes in the business environment to achieve our goals.- English is essential, as it is the company's language of communication.- Fluency German (verbal and written) is a must, allowing you to connect with our diverse global customer base. Spanish is a plus.- Excellent communication and interpersonal skills, embodying our dedication to making customers' lives easier.- Strong problem-solving and critical thinking abilities, essential for addressing unique customer needs.- Ability to work well under pressure and handle multiple tasks simultaneously, mirroring the spirit of "work hard, play harder."- Basic computer skills, including proficiency in using CRM software and Microsoft Office, ensuring efficient service delivery.- Prior customer service experience is a plus but not required.- Sounds like you? Apply to this offer or drop us a line at, and our team will contact you in the coming days.