IT Delivery Manager - Zendesk

Overview

City : Madrid

We develop and operate customised IT solutions for the Vorwerk Group and drive the digital transformation with innovative services and agile methods. Our vision : ‘We are your IT @Vorwerk’ - an integrated part of value creation and a reliable partner within the Group, which can look back on more than 140 years of history.

As a successful international company, we offer a creative, collaborative work environment and support at every stage of life, ensuring work-life balance with various benefits.

Join us in shaping the future of Vorwerk.

Main Accountabilities and Activities

• Take end-to-end responsibility for IT delivery (responsibility for the entire life cycle) of moderately complex IT services within an IT product, including development, deployment and operations.
• Manage service operations with stakeholders considering existing capacities.
• Ensure timely and sufficient consideration of IT delivery aspects in projects that impact service operations.
• Manage escalations related to service operations.
• Ensure stable, high-performing, and efficient service operations at competitive costs.
• Manage the IT service lifecycle in alignment with the IT Product Owner considering the overall IT portfolio and the respective domain portfolio.
• Coordinate all activities related to managing daily business interactions with various service providers and internal stakeholders, while taking responsibility for overseeing the associated service request catalogue.
• Manage service delivery relationships with all partners, based on Service Level Agreements (SLAs) and relevant reporting.
• Validate and monitor ongoing IT service operation costs; contribute to planning and aligning future budgets for both operations and projects
• Identify improvement potentials with the development team and support their realization

Know - How and Competencies

Benefits that truly fit you

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