Head of Commercial Transformation

Head of Commercial Transformation

The Head of Commercial Transformation is a key leadership position reporting directly to the Head of Commercial Effectiveness & Transformation (CET) and will be part of the CET Management Team. In alignment with the CCO Strategy as reflected from the DLL Strategy, CET enables the commercial ambitions of DLL; maximizing the go-to-market speed, effectiveness, and efficiency of our Markets and Global Business Units (GBUs). CET is a newly formed department within the CCO domain that is envisioned to be transformative for commercial people, processes, tools, planning, and insights; and YOU get to be part of this exciting journey!

Your mission is to develop and lead a team in defining and delivering a forward-thinking way of working in our commercial organization through the evolution of sales, processes, tools, training, and the embedding of behaviors and change management to ensure results. This role is critical to driving sales performance and implementing effective sales enablement strategies to achieve our business targets and objectives. Focus areas include attraction, development, and retention of top commercial talents, delivery of top-class tailored sales training programs, implementation of DLL's behavior change management framework for commercial members, fostering of commercial member well-being, sales process improvement, and a plan to transition the commercial organization in response to a shift towards a digital-enabled business model as well as external and internal business model changes.

This role is global and can be based in the UK, Germany, Netherlands, Belgium, Italy, Spain, the US, or will be leading an international team of professionals to help define and implement the commercial member strategy of DLL. Collaboration is key to achieving our goals and ambitions.

Find out more here about how you can unleash your full potential at DLL.

Day to day :

• Oversee and manage the commercial Transformation team in a dynamic and change-oriented environment.
• Ensure that the strategic vision and roadmap are implemented with clear and visible business impact.
• Work closely with GBU, Market leaders, Group HR, Finance, Operations, and other transformation teams to ensure alignment with country and industry nuances, support DLL's financial goals, operational efficiency, and shape the overall DLL member strategy.
• Support CET Management Team members in their strategic initiatives involving the commercial member scope, including ad-hoc training and behavior change management.
• Collaborate with HR Business Partners to enhance the sales performance management framework, including performance reviews, coaching, and feedback to drive productivity.
• Assess, redesign, and improve customer-facing ways of working to increase efficiency and customer results.
• Partner with commercial teams to implement best practices in sales processes, methodologies, and tools.
• Work with the CTO on CRM design, deployment, and utilization.
• Provide regular strategic updates on commercial member development across CET, GBUs, and markets.
• Define and pivot strategic initiatives as needed.
• Develop team members to excel and ensure their well-being.

All members enjoy :

Click here for an overview of regional benefits.

We lead the way in flexibility and transparency to meet customer expectations.

Essentials :

If you do not meet all requirements but believe you can excel in this role, please apply.

Choose wellbeing :

DLL's wellbeing initiative aims to educate, equip, and empower members to manage their mental, emotional, physical, and financial health, maintaining work-life balance.

Wellbeing categories include :

Our members' wellbeing is our priority.

Settling in :

At DLL, we are diverse in background, culture, and nationality. We share a common identity as members of DLL, a multinational company rooted in collaboration, transparency, and innovation across countries.

We are a cross-cultural, interconnected network committed to partnering for a better world.

Good to know :

We appreciate your interest. Only qualified candidates will be contacted. Employment is contingent upon a background check.

DLL is an equal opportunity employer committed to inclusive recruitment and work environments. Please inform HR if accommodations are needed during the process. Job ID

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