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Spanish Speaking Customer Support for Banking

Spanish Speaking Customer Support for Banking

Patrique Mercier Recruitment By NellieES
Hace más de 30 días
Tipo de contrato
  • Teletrabajo
  • Quick Apply
Descripción del trabajo

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional service to Spanish-speaking clients in the banking industry.

Responsibilities

  • Provide high-quality customer support to Spanish-speaking clients regarding banking products and services via phone, email, and chat.
  • Assist customers with account inquiries, transaction issues, and product information.
  • Handle customer complaints and ensure proper resolution to enhance client satisfaction.
  • Accurately document customer interactions and manage records effectively.
  • Collaborate with banking operations teams to ensure seamless service delivery.
  • Educate customers about banking procedures, policies, and new offerings to support informed banking decisions.
  • Collect feedback from clients to facilitate continuous improvement in service delivery.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Prior experience in customer support, particularly within the banking or financial services sector.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
  • Proficient in CRM software and Microsoft Office applications.
  • Strong problem-solving skills and ability to work independently.
  • Willingness to work flexible hours, including evenings and weekends when necessary.

    • Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Free Greek Lessons, discounts and other perks
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    Speaking Support For • ES