Customer Service Representative

Company Description

Solaga has been offering visitors to Malaga the best selection of holiday apartments for the last 17 years. As pioneers in the Malaga holiday rentals field, we guarantee customers high-standard, quality holiday homes coupled with excellent service. Our mission is to provide home-from-home comforts and authentic experiences through direct collaboration with property owners. With our years of experience, local knowledge, and professionalism, we ensure a unique and memorable holiday for our customers. We strive to earn trust through our personal and friendly service, ensuring both holidaymakers and property owners are in good hands with Solaga.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Málaga. The Customer Service Representative will assist customers with booking inquiries, resolving complaints, and providing information about properties and the local area. Duties include responding to phone calls and emails, managing bookings, personal check-in and outs, coordinating with property owners, and ensuring a high level of customer satisfaction. The representative will also handle administrative tasks related to customer support and apartment rentals.

Qualifications

• Excellent communication and interpersonal skills
• Proficiency in customer service and complaint resolution
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team
• Knowledge of the Málaga region and local attractions
• Proficiency in English and Spanish
• Previous experience in a similar role in the hospitality industry is a plus
• Good computer skills and familiarity with booking systems
• Working every second weekend