Principal PS Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is hiring a senior consultant passionate about working with leading-edge software technologies in an international environment. If you enjoy being part of a team of highly skilled consultants taking customer experience to the next level, join our PS team. Your main responsibilities include architecting and managing the implementation of Genesys AI and digital customer experience solutions. Get in touch and accelerate your career today!

Responsibilities

As a Senior Consultant, you will be accountable for the Genesys implementation during all project lifecycle stages :

• Business Requirements specification and analysis
• Technical Design specification
• Implementation and Integration of the solution
• Test Plan development and Testing

The role requires good teamwork skills and the ability to relate well with customers and vendors. You will identify project risks and define mitigation plans. The position involves frequent international travel, up to 30%.

Qualifications / Skills

Additional Skills (Plus)

LI-MC1

If a Genesys employee referred you, please use their provided link to apply.

About Genesys

Genesys empowers over 8,000 organizations in more than 100 countries to improve loyalty and business outcomes by creating exceptional experiences for customers and employees. Through Genesys Cloud, our AI-powered Experience Orchestration platform, we deliver the future of CX, enabling organizations to provide empathetic, personalized experiences at scale. As a cloud-native platform, Genesys Cloud helps organizations differentiate with the right customer experience at the right time, fostering stronger workforce engagement, efficiency, and operational improvements. Visit our website for more information.

Reasonable Accommodations

If you need a reasonable accommodation to complete any part of the application process or have difficulty accessing our online application, please contact us at the provided email. We aim to respond within 24–48 hours. Please include your questions or requests in your email.

This support email is intended for accommodation requests only. Unrelated messages may not receive a response.

Genesys is an equal opportunity employer committed to workplace diversity. We evaluate all applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, marital status, national origin, genetics, disability, military or veteran status, or other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application process.

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Employee Referral : If referred by a Genesys employee, use their link to apply.

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