Talent.com
Esta oferta de trabajo no está disponible en tu país.
CRM Architect

CRM Architect

P2PMadrid, Comunidad de Madrid, España
Hace 13 horas
Descripción del trabajo

We are seeking a proactive and growth-driven CRM Architect to support our VIP and Growth teams by managing the implementation, configuration, and ongoing support of a dedicated CRM platform. The ideal candidate will possess expertise in CRM solutions (e.g., Salesforce), have a strategic mindset for solving business challenges, and act as a thought partner in scaling the VIP program and growth-focused initiatives. This role will play a critical part in delivering a best-in-class experience for our relationship managers, our high-value clients and enabling business growth through the CRM system.

Responsibilities

  • Serve as the primary architect for the CRM platform, overseeing day-to-day configuration, user support, and system optimization.
  • Design and customize CRM objects, fields, workflows, reports, dashboards, and page layouts to address evolving business needs.
  • Collaborate with internal stakeholders to gather insights and translate requirements into CRM solutions that align with growth and VIP strategies.
  • Implement improvements to enhance the usability, efficiency, and accuracy of the CRM platform for both the VIP team and broader business functions.
  • Ensure high data integrity by creating validation rules, implementing data governance processes, and conducting regular audits.
  • Provide user training and ongoing support to promote the adoption of best practices and maximize the value of the CRM system.
  • Monitor system performance, troubleshoot issues, and ensure the seamless operation of the CRM platform.
  • Stay updated on emerging CRM capabilities and updates, recommending innovations that support business growth and VIP offerings.
  • Support the development of actionable reporting and analytics, enabling the VIP and Growth teams to make data-informed decisions.
  • Maintain thorough documentation of processes, configurations, and system changes to ensure operational continuity and transparency.

Requirements

  • Development & Architecture
  • Expert knowledge of Apex (classes, triggers, async jobs : Batch, Queueable, Scheduled).
  • Strong experience with Lightning Web Components (LWC), Aura (maintenance), and modern front-end design patterns.
  • Deep understanding of data model design (custom objects, relationships, large datasets, selective queries, indexing).
  • Advanced SOQL / SOSL with governor limit optimization.
  • Integrations & APIs
  • Hands-on experience with REST / SOAP APIs, External Services, Platform Events, Change Data Capture.
  • Designing secure integrations with Named / External Credentials, OAuth flows, JWT, mTLS / IP restrictions.
  • Experience with event-driven architectures (AWS EventBridge, Kafka, Pub / Sub) connected to Salesforce.
  • Security & Compliance
  • Mastery of Salesforce security model (profiles, permission sets, roles, sharing, restriction rules).
  • Knowledge of Salesforce Shield (encryption, event monitoring, field audit trail).
  • Experience with PII handling, GDPR, and financial compliance.
  • Familiarity with Okta SSO, SCIM provisioning, session security controls.
  • Scalability & Performance
  • Proven experience in CRM architecture roles (e.g., Salesforce), supporting both sales and service functions.
  • Designing resilient, scalable solutions in multi-million record orgs.
  • Experience with transactional integrity, async design, retry logic.
  • Skills in performance optimization
  • Operations & Governance
  • Knowledge of CI / CD processes (SFDX, Git, scratch orgs).
  • Ability to document architecture decisions, data flows, ERDs, integration contracts.
  • Experience with logging, monitoring, and error handling across integrations and jobs.
  • In-depth understanding of best practices and platform capabilities in CRM systems.
  • Soft Skills
  • Strong problem-solving capabilities and the ability to translate complex business requirements into system solutions.
  • Excellent communication and collaboration skills to work effectively with cross-functional stakeholders.
  • Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Nice to Have

  • Experience in quality assurance and system testing.
  • Experience supporting high-value client segments such as VIPs, with a focus on B2C sales and account management (e.g., iGaming, fintech, or crypto-related industries).
  • Familiarity with integrations of communication platforms such as SMS, WhatsApp, Telegram, etc.
  • Hands-on experience with Salesforce platforms or certifications such as Salesforce Administrator, Advanced Admin, or App Builder (preferred but not required).
  • #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Crm Architect • Madrid, Comunidad de Madrid, España

    Ofertas relacionadas
    • Oferta promocionada
    Solution Architect Dynamics 365 Crm - German Speaker

    Solution Architect Dynamics 365 Crm - German Speaker

    isolutions AGMadrid, Madrid, SPAIN
    Ready to shape the best Customer Experience.With us, you find a crew of top-motivated tech cracks who you can learn from and who want to learn from you. We challenge each other to find the best solu...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Desarrollador / a Backend - CRM

    Desarrollador / a Backend - CRM

    TRIOTECAToledo, Castille-La Mancha, Spain
    Quieres tener la oportunidad de trabajar en la empresa más rompedora del sector Hipotech? TRIOTECA es la empresa líder de la industria hipotecaria tecnológica dedicada a mejorar todo el proceso hi...Mostrar másÚltima actualización: hace 8 días
    • Oferta promocionada
    Regional Sales Associate

    Regional Sales Associate

    RepRallyMeco, NY, United States
    We are seeking a motivated and customer-focused Field Sales Representative to join our dynamic team as we change the distribution industry. We're creating a unified platform that connects brands, sa...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    CRM OPERATOR

    CRM OPERATOR

    Amaris ConsultingMadrid, Community of Madrid, Spain
    Take your career to the next level with Amaris Consulting as a CRM Operator.Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an...Mostrar másÚltima actualización: hace 29 días
    • Oferta promocionada
    Consultor Independiente - Sea dueño de su propio negocio web inmobiliario

    Consultor Independiente - Sea dueño de su propio negocio web inmobiliario

    IAD JoinIAD ESAlcala de Henares, Madrid
    Está buscando un nuevo reto profesional?.Uacute;nase a iad España y forme parte de la red más innovadora de consultores inmobiliarios independientes .Más de 17 mill...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    CRM Specialist

    CRM Specialist

    ING España & PortugalMadrid, Community of Madrid, España
    At ING we are looking for a CRM Specialist.Your role and work environment : .We are looking for a talented and enthusiastic. Customer Engagement Comms Strategy Team.Customer Interactions & Monetizatio...Mostrar másÚltima actualización: hace 20 días
    • Oferta promocionada
    CRM SUPPORT MANAGER

    CRM SUPPORT MANAGER

    Amaris ConsultingMadrid, Community of Madrid, Spain
    Take your career to the next level with Amaris Consulting as a CRM Support Manager.Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide,...Mostrar másÚltima actualización: hace 29 días
    • Oferta promocionada
    Field Sales Representative

    Field Sales Representative

    RepRallyMeco, NY, United States
    We are seeking a motivated and customer-focused Field Sales Representative to join our dynamic team as we change the distribution industry. We're creating a unified platform that connects brands, sa...Mostrar másÚltima actualización: hace 1 día
    CRM Manager - Hubspot

    CRM Manager - Hubspot

    ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IPMadrid, Madrid, Comunidad de, Spain, 28001
    Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas.At INFINIT we are on a mission to reshape the future of SMEs.Our all-in-one o...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Responsable de Proyectos de Distribución Logística

    Responsable de Proyectos de Distribución Logística

    TW GroupCabanillas del Campo, Castile-La Mancha, Spain
    La división Logistics de TRUCK&WHEEL GROUP, busca incorporar un KAM / Gestor de cuentas de cliente Senior para su departamento de Distribución ubicado en Cabanillas del Campo (Guadalajara).La posici...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Communication and CRM Manager

    Communication and CRM Manager

    MiraviaMadrid, Community of Madrid, Spain
    Shape the Future of Digital Commerce with Your Visionary Expertise.We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories.B...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Solutions Architect Team Lead (Presales, Delivery)

    Solutions Architect Team Lead (Presales, Delivery)

    FidesMadrid, Community of Madrid, Spain
    Fides es una empresa tecnológica con más de.Nuestra cultura pone a las personas en el centro : .Asegurar el éxito de la entrega de proyectos para clientes en España, liderando un pequeño equipo de de...Mostrar másÚltima actualización: hace 9 días
    • Oferta promocionada
    Solutions Architect Copilot

    Solutions Architect Copilot

    AvanadeMadrid, Comunidad de Madrid, España
    Avanade Madrid, Community of Madrid, Spain.Join to apply for the Solutions Architect Copilot role at Avanade.Get AI-powered advice on this job and more exclusive features.Sumérgete en el mundo de l...Mostrar másÚltima actualización: hace 28 días
    • Oferta promocionada
    Project Management Launch & Portfolio Specialist

    Project Management Launch & Portfolio Specialist

    Xiromed, LLCAzuqueca de Henares, Castile-La Mancha, Spain
    Xiromed is a vertically integrated generic company focused on delivering high quality & value products to the US and some European markets. Xiromed’s vision is to be a high quality provider of gener...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Team Leader de Desarrollo Analítico - R&D

    Team Leader de Desarrollo Analítico - R&D

    ChemoAzuqueca de Henares, Castile-La Mancha, España
    Posición : Team Leader de Desarrollo Analítico - R&D.Localización : Azuqueca de Henares.Experiencia : más de 5 años en el desempeño de funciones similares. INSUD PHARMA opera en toda la cadena de valor...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    CRM SPECIALIST

    CRM SPECIALIST

    Amaris ConsultingToledo, Castille-La Mancha, SPAIN
    Take your career to the next level with Amaris Consulting as a CRM Salesforce Specialist.Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients wor...Mostrar másÚltima actualización: hace 28 días
    • Oferta promocionada
    Crm specialist

    Crm specialist

    Amaris ConsultingMadrid, Madrid, España
    Take your career to the next level with Amaris Consulting as a CRM Salesforce Specialist.Be part of an international team, thrive in a global group with a €800 M turnover and over 1,000 clients wo...Mostrar másÚltima actualización: hace 25 días
    • Oferta promocionada
    Real Estate Business Developer – Inversión mínima y atractivas comisiones

    Real Estate Business Developer – Inversión mínima y atractivas comisiones

    IAD JoinIAD ESAlcala de Henares, Madrid
    Está buscando un nuevo reto profesional?.Uacute;nase a iad España y forme parte de la red más innovadora de consultores inmobiliarios independientes .Más de 17 mill...Mostrar másÚltima actualización: hace más de 30 días