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Service Engineer

Service Engineer

BDR Thermea Groupmadrid, madrid, España
Hace 6 horas
Descripción del trabajo

Global Job Profile

Field Technical Service provides technical expertise / support in assisting clients with installations maintenance upgrades and repairs including :

  • Serving as the key customer contact on technical and service related problems to achieve required product / service performance standards and total customer satisfaction
  • Diagnosing troubleshooting and resolving technical / service issues
  • Instructing clients on the proper usage and operation of equipment
  • Documenting and maintaining clients service logs
  • Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams

Work Environment : Typically on-site / field and does not handle queries remotely via phone / emails

Behavioural expectations linked to our values :

  • One Team : Prioritise team over individual interests treat everyone equally and with respect share information openly instill trust; are honest and straight forward and behave with integrity and follow through on commitments.
  • Customer Focus : Take the interest of the (internal) customer at heart care for and listen to our customer anticipate future needs and develops new products and offerings through customer insights
  • Sustainable Future : Be resourceful to minimise waste; share ideas to improve current ways of working processes and / or solutions develop lean ways of working be open to new ways of working tools and techniques and hold self and others accountable for conserving resources.

    • At BDR Thermea Group we believe that diversity equity and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued respected and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

    Key Skills

  • Debugging
  • Computer Networking
  • ConnectWise
  • PKI
  • PowerShell
  • Windows
  • C#
  • Automotive Diagnostics
  • Medical Imaging
  • Azure
  • Technical Support
  • Troubleshooting

    • Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Service Engineer • madrid, madrid, España