Global B2B Coordinator
JD : Global Platform Coordinator - B2B Digital Commerce
Overview
Position Overview : We are seeking a dynamic Global Platform Coordinator to serve as the critical bridge between our global digital platform team and regional operations. This role is essential to our ongoing digital transformation and will be instrumental in scaling our B2B commerce capabilities across global markets. The successful candidate will combine technical expertise with business acumen to drive platform adoption, optimize regional performance, and ensure seamless integration between global platform capabilities and local market needs.
Key Responsibilities
Global Platform Integration & Product Collaboration
- Serve as primary technical and functional contact between global platform team and regional IT / operations teams
- Partner with B2B product team to gather regional business requirements and translate them into product roadmap priorities and feature specifications
- Collaborate with B2B product managers to validate regional product requirements, user stories, and acceptance criteria
- Monitor regional system integrations (pricing, inventory, fulfillment) to ensure data accuracy and system reliability
- Lead integration quality assurance initiatives to maintain optimal system performance
- Provide regional market insights to B2B product team for competitive analysis and product positioning
Regional Enablement & Training
Develop and deliver comprehensive platform training programs for regional sales teams, customer service, and operations staffCreate and maintain platform documentation, best practices guides, and training materials tailored to regional needsPartner with regional teams to onboard new B2B customers to the platform, providing technical expertise and guidanceEstablish centers of excellence for platform utilization within regional marketsPerformance Optimization & Product Intelligence
Track and analyze platform performance metrics specific to assigned region(s)Identify optimization opportunities and collaborate with B2B product team on enhancement roadmaps and feature prioritizationGenerate insights from platform usage data to drive strategic decision-making and inform product developmentParticipate in B2B product team sprint reviews, backlog grooming, and feature validation sessionsConduct regional user acceptance testing for new product features and platform updatesImplement continuous improvement processes for platform efficiency and user experienceCustomer Success & Product Feedback
Proactively work with high-value regional customers to maximize platform adoption and identify enhancement opportunitiesCollaborate with regional sales teams and B2B product team to develop platform-driven growth strategiesFacilitate feedback loops between regional customers and B2B product development teamsSupport complex B2B customer implementations and customizations in partnership with product teamServe as regional voice in B2B product team customer advisory sessions and user research initiativesDocument and communicate regional customer use cases and success stories to inform product marketing and developmentRequired Qualifications
Education & Experience
Bachelor\'s degree in Business, Engineering, Information Technology, or related field5-7 years of experience in B2B commerce, platform management, or business systems3+ years of experience in cross-functional collaboration with global and regional teamsDemonstrated experience in digital transformation initiativesTechnical Competencies
Strong understanding of B2B e-commerce platforms, APIs, and system integrationsProficiency in data analysis tools and platform analytics (SQL, Excel, BI tools)Experience with ERP systems, CRM platforms, and order management systemsKnowledge of web technologies, cloud platforms, and SaaS solutionsFamiliarity with agile development methodologies and project management toolsBusiness & Communication Skills
Proven ability to translate technical requirements into business language and vice versaExceptional cross-cultural communication and collaboration skillsStrong project management capabilities with experience managing multiple stakeholdersCustomer-facing experience with enterprise B2B clientsAbility to work effectively across time zones and virtual team environmentsExperience collaborating with product management teams in agile development environmentsStrong user advocacy skills with ability to represent regional customer needs in product decisionsIndustry Knowledge
Understanding of B2B commerce best practices and emerging digital trendsKnowledge of global trade, supply chain, and distribution challengesFamiliarity with regulatory compliance requirements across different marketsExperience in manufacturing or cycling industry preferred but not requiredPreferred Qualifications
Master\'s degree in relevant fieldProfessional certifications in platform management, project management (PMP), or business analysisExperience with Salesforce, SAP, Oracle, or similar enterprise platformsPrevious experience in global technology companies or digital-first organizationsMultilingual capabilities aligned with regional assignmentsExperience in change management and organizational transformationKey Success Metrics
Regional platform adoption rates and user engagement scoresSystem integration uptime and data accuracy metricsCustomer onboarding time reduction and success ratesRegional revenue growth attributed to platform optimizationTraining program effectiveness and user satisfaction scoresCross-functional collaboration effectiveness ratings with B2B product teamQuality and impact of regional requirements and feedback delivered to product teamRegional customer satisfaction scores and product feature utilization ratesGrowth & Development Opportunities
This role offers significant growth potential as our organization continues its digital transformation journey. The successful candidate will gain exposure to cutting-edge B2B commerce technologies, global business operations, and strategic platform development. Career progression opportunities include senior platform management roles, global digital strategy positions, and regional leadership opportunities.
Working Environment
Global role with regional focus requiring collaboration across multiple time zonesHybrid work environment with travel requirements (15-25% domestic / international)Fast-paced, transformation-oriented culture with emphasis on innovation and continuous improvementDirect exposure to executive leadership and strategic platform decisionsThis position is designed to evolve with our digital transformation and will remain critical to our success in the competitive B2B commerce landscape over the next 2-3 years and beyond.
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