GEELY Auto Brand-Head of aftersalesGeely Auto International • Seville, Andalusia, SPAIN
GEELY Auto Brand-Head of aftersales
Geely Auto International • Seville, Andalusia, SPAIN
Hace 18 días
Descripción del trabajoOversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution. Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management. Drive initiatives to increase parts penetration rates and merchandise sales. Organize and manage the technical team to provide technical support and solutions. Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities. Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information. Establish and maintain an efficient customer service system to ensure customer satisfaction and loyalty. Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues. Regularly collect customer feedback and drive continuous improvement in service quality. Collaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets. Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network. Monitor and evaluate the performance of service networks, promoting continuous improvement. Conduct regular performance reviews with dealers. Identify improvement opportunities and develop action plans to enhance dealer operational maturity. Collaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience. Integrate innovative mobile and digital solutions into the customer experience. Ensure all after-sales operations comply with local regulatory requirements and brand global standards. Lead budget preparation, forecasting, and P&L management for the after-sales department. 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred). Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand. Deep understanding of supply chain management, technical service operations, and dealership training frameworks. Expertise in ERP, DMS, and aftersales performance analytics platforms. Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams. Superior communication, negotiation, and stakeholder management abilities. Strategic thinker with strong problem-solving skills and a customer-centric mindset.
Key Responsibilities
Strategic Planning & Execution
- Develop and implement a national after-sales service strategy aligned with Zeekr's global standards and local business objectives.
- Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics.
Parts Operations Management
Technical Support & Training
Customer Service & Management
Network Management & Development
Dealer Management & Performance Evaluation
Cross-Departmental Collaboration & Brand Experience
Compliance & Risk Management
Financial Management & Budget Control
Qualifications & requirements :
Crear una alerta de empleo para esta búsqueda
Of • Seville, Andalusia, SPAIN
Ofertas relacionadas
Sales Manager
FOH Worldwide • Seville, Andalusia, SPAIN
Established in 2002, FOH is a global award-winning hospitality and foodservice brand including : Front of the House and room360 ̊ by FOH.
Based in Miami, shipped worldwide FOH is your global solution...Mostrar más
Última actualización: hace 19 días • Oferta promocionada
Senior Performance Product Manager (Growth) - Monopoly GO!.
Games Jobs Direct • Sevilla, Andalucía, España
Scopely is looking for a Senior Performance Product Manager (Growth) to join our Monopoly GO! game in Seville (Spain) on a hybrid basis!.
At Scopely, we care deeply about what we do and want to insp...Mostrar más
Última actualización: hace 1 día • Oferta promocionada
Senior Growth Product Manager, Mobile Games
Games Jobs Direct • Seville, Andalusia, España
A leading mobile gaming company is seeking a Senior Performance Product Manager to join their Monopoly GO! game team in Seville.
This role involves driving product-led growth initiatives, optimizing...Mostrar más
Última actualización: hace 1 hora • Oferta promocionada • Nueva oferta
Head Of Product - Remote
Nuitée • Sevilla, Kingdom Of Spain, España
Head of Product - Smart Distribution.Location : Remote or Casablanca or Amsterdam.Nuitée is redefining online travel through API-first technology that brings demand and supply into one connection – ...Mostrar más
Última actualización: hace 10 días • Oferta promocionada
Business Development Manager
Galenicum Derma • Seville, Andalusia, SPAIN
Join a company that takes you further!.Galenicum is one of the fastest growing companies in the pharmaceutical sector! We are enthusiastic about life, devoting our talent and effort to providing hi...Mostrar más
Última actualización: hace 4 horas • Oferta promocionada • Nueva oferta
Manager
Roccabox Property Group • Seville, Andalusia, SPAIN
Job Position : Rentals Team Manager.Company : Roccabox Property Group.Location : Nueva Andalucia, Marbella, Costa del Sol.
Roccabox Property Group is looking for a Rentals Team Manager to lead our rent...Mostrar más
Última actualización: hace 15 días • Oferta promocionada
Vendedor / A De Vehículos Nuevos
Stellantis &You España • Sevilla, Kingdom Of Spain, España
Stellantis &You Sales and Services, empresa que agrupa a la red de concesionarios y servicios oficiales propios de este grupo multinacional del sector automoción, busca la incorporación en sus cent...Mostrar más
Última actualización: hace más de 30 días • Oferta promocionada
Destination Wedding Contributor
wedded.wonderland • Sevilla, Andalucía, España
Wedded Wonderland Destination Wedding Contributor.Shape the future of destination weddings.A chance to win a $10,000 luxury experience, including : .
Media features on Wedded Wonderland’s platforms.Ac...Mostrar más
Última actualización: hace 1 día • Oferta promocionada
Sales Executive – Solar Division
LIVOLTEK Iberia • Seville, Andalusia, España
Sales Executive – Solar Division.Job Description We are seeking a Sales Executive to join our commercial team in the solar division.
Reporting directly to the Sales Director, this role will focus on...Mostrar más
Última actualización: hace 22 días • Oferta promocionada
Sales Executive - Solar Division
LIVOLTEK Iberia • Seville, Andalusia, España
Sales Executive – Solar Division Location : .Job Description We are seeking a Sales Executive to join our commercial team in the solar division.
Reporting directly to the Sales Director, this role wil...Mostrar más
Última actualización: hace 18 días • Oferta promocionada
Real Estate Business Developer – Inversión mínima y atractivas comisiones
IAD JoinIAD ES • Escacena del Campo, Andalucía, Spain
Está buscando un nuevo reto profesional?.Únase a iad España y forme parte de la red más innovadora de consultores inmobiliarios independientes.
Más de 17 millones de euros de facturación.Más de 3000...Mostrar más
Última actualización: hace 22 días • Oferta promocionada
> > BRAND MANAGER
The Game Kitchen • Sevilla, Andalucía, España
We are looking for a new Brand Manager to join our team! If you think you might be the right candidate, please send us your information and CV to with the subject.
Brand Manager Candidate (Your Na...Mostrar más
Última actualización: hace 5 días • Oferta promocionada
COMERCIAL AUTOMOCIÓN V.O EN SEVILLA
Crestanevada • Sevilla, Andalucía, España
Buscamos incorporar en nuestra tienda de Sevilla, un / a comercial de Coches V.Si te gusta el mundo de la automoción, eres una persona orientada al cliente, productiva y con ganas de embarcarte en un...Mostrar más
Última actualización: hace más de 30 días • Oferta promocionada
Luxury Fashion Sales Pro — Build Lasting Clients
DTLR • Sevilla, Kingdom Of Spain, España
We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.
Our employees are key to our success.A Part-Time S...Mostrar más
Última actualización: hace 13 horas • Oferta promocionada • Nueva oferta
Sales Executive – Solar Division
Livoltek Iberia • Sevilla, España
Sales Executive – Solar Division.Location : South of Spain (hybrid model).We are seeking a Sales Executive to join our commercial team in the solar division.
Reporting directly to the Sales Director, ...Mostrar más
Última actualización: hace 1 día • Oferta promocionada
Vendedor / a de Vehículos de Ocasión
Stellantis &You España • Sevilla, SPAIN
Stellantis &You Sales and Services, empresa multinacional del sector automoción que agrupa a la Red de concesionarios y servicios oficiales propios del Grupo Stellantis, busca la incorporación....Mostrar más
Última actualización: hace más de 30 días • Oferta promocionada
Field Outside Sales Pro – Industrial Belting & Automation
Ammeraal Beltech • Sevilla, Andalucía, España
A leader in conveyor belting in Spain seeks an experienced Outside Sales professional.You will manage sales and customers in your area, develop business opportunities, and work closely with various...Mostrar más
Última actualización: hace 2 días • Oferta promocionada
Marbella Rentals Team Lead — Grow Revenue & People
Roccabox Property Group • Sevilla, Andalucía, España
A property management company in Marbella is seeking a Rentals Team Manager to lead rental operations.The role involves overseeing team performance, developing marketing strategies, and maintaining...Mostrar más
Última actualización: hace 3 días • Oferta promocionada