Clients Specialist - Italian Speaking

Align Technology, Inc.Madrid, Kingdom Of Spain, España

Hace 4 horas

Descripción del trabajo

About Us

At Nextlane, we don't just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision : simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So… What does it mean to be a #Nextlaner?

Be part of a growth-oriented culture.
Collaborate with colleagues from all over the world.
Believe in the Power of ideas and the diversity of thought.
Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you'll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

Context of the Position

At Nextlane, Customer Success is a key role. Our team goes beyond support — we partner with customers to help them adopt our solutions, achieve their goals, and create long-lasting value.

As a key member of the team, you will :

Take ownership of customer satisfaction and engagement, ensuring they see real impact from our solutions.

Guide customers in applying best practices, empowering them to get the most out of our products.

Act as a trusted advisor to our customers and their strongest advocate within Nextlane — shaping product evolution and helping orchestrate seamless operations.

Your Responsibilities :

As a key member of the team, you will be responsible for :

Build and maintain strong, long-term relationships with customers, acting as their primary point of contact and trusted advisor.

Drive product adoption by guiding customers in applying best practices and maximizing the value of Nextlane solutions.

Monitor customer health, proactively addressing risks to ensure satisfaction, retention, and growth.

Collect and relay customer feedback to internal teams, influencing product improvements and operational processes.

Partner with Sales and

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Specialist Speaking • Madrid, Kingdom Of Spain, España