Customer Support Specialist with German

One of our clients is seeking a full-time Customer Support Specialist with a strong interest in technology. In this role, you will join a dynamic team of 12 colleagues supporting clients across the Central region (DACH/Nordics) from their Barcelona office.

As a Customer Support Specialist, you will identify, troubleshoot, and resolve customer issues efficiently and accurately, collaborating closely with peers and other customer-facing teams. This role is ideal for someone who is technically minded, solution-oriented, and passionate about delivering an excellent customer experience.

Key Languages:

• Native level of German
• Full professional level of English

Main Responsibilities:

• Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email.
• Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction.
• Proactively manage and align customer expectations.
• Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions.
• Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions.

Core Skills/experience:

• Providing excellent customer service and building strong relationships
• Impeccable written and verbal communication in German and English
• Being proactive, reactive, and solving problems efficiently
• Maintaining attention to detail and accuracy under pressure
• Collaborating effectively with team members and across departments
• Quickly learning new products and technologies and applying knowledge practically
• Using CRM systems, such as Salesforce, to manage customer information accurately

What's on offer:

• Hybrid work: up to 3 days working from home per week
• €500 gross home office setup allowance
• Home office allowance for ongoing support
• Option to work abroad for up to 40 working days per year
• Birthday off and volunteering time off
• Additional health and dental insurance
• 100% employer-funded pension scheme
• Lunch or childcare vouchers
• Unlimited access to LinkedIn Learning
• Access to language platform for learning new languages
• Employee Assistance Program for personal support

Our recruitment process?:

• Step 1 : Interview with one of our recruiter to get to know you better
• Step 2: Interview with HR
• Step 3: Interview with the Team Leader
• Step 4: Final interview with the Country Manager