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Senior Technical Support Engineer EMEA
Zero NetworksMadrid, Comunidad de Madrid, EspañaHace 12 días
Descripción del trabajoBachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 4+ years of relevant work experience (Network / Security / SaaS Support). Proficiency in Active Directory / GPO, Windows, Linux and PowerShell / Python scripting. Proven experience in technical support role, preferably in the cybersecurity industry. Excellent problem-solving and communication skills. Willingness to learn and adapt in a fast-paced environment. Strong understanding of network security concepts and the ability to work independently and as part of a team. Commitment to innovation, integrity, and excellence.
Overview
Zero Networks, a cutting-edge network security solutions provider, is growing rapidly. We are seeking an experienced Support Engineer to provide innovative and empathetic technical support to our customers. This is a fully remote position that can be hired anywhere in Europe.
Responsibilities
- Problem Solving : Diagnose and resolve technical issues, providing timely and accurate customer support.
- Collaboration : Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
- Growth-Oriented Mindset : Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
- Quality Focus : Uphold high standards of service, striving for excellence in every customer interaction.
- Transparency and Communication : Maintain clear, empathetic, and effective communication with customers and team members.
- Perseverance : Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.
Qualifications
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Technical Support Engineer • Madrid, Comunidad de Madrid, España