Customer Representative (German-speaking) - On-site - Sport Clothing Industry GW02

Job Title : Customer Representative (German-speaking) - On-site - Sport Clothing Industry GW02

Overview Experience the power of a game-changing career. We’re a global technology and services leader that powers the brands of the future, operating in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience what’s next and build professional relationships while receiving training, exposure to cutting-edge technologies, and ongoing support to succeed.

Responsibilities Provide first-class customer satisfaction at all times and do whatever is necessary to support customers following the provided guidelines.

Handle incoming customer contacts (via telephone, e-mail, chat or social media, reviews); log call details onto call tracking systems and perform call follow-ups according to procedures.

Support consumers in the sales and after-sales process by qualifying needs, product recommendations, after-sales support, and other tasks that result in consumer satisfaction.

Forward escalations and defined topics to the respective Client’s brand units or contact persons when a resolution is not available.

De-escalate in case of complaints; offer solutions within Client’s procedures, policies, or guidelines, or