Gaming Operations Manager

Overview The role of a Casino Supervisor is to oversee the gaming activities on board, ensuring seamless execution and maintaining a positive atmosphere.

Responsibilities Supervise dealers and monitor their performance.

Ensure accurate payouts and resolve any discrepancies promptly.

Maintain a high level of customer service and handle guest complaints professionally.

Manage an international team of dealers effectively, leveraging your knowledge of human resources policies and practices.

Collaborate with other departments to optimize casino operations and identify areas for improvement.

Stay up-to-date with industry regulations and adapt to changes as needed.

Support the development of new skills and training programs for dealers.

Contribute to the achievement of business objectives by implementing process improvements and managing costs.

Lead by example, demonstrating integrity, professionalism, and a commitment to excellence in all aspects of your work.

Qualifications A minimum of 3 years experience as a dealer in table games, preferably with shipboard experience.

Strong mental arithmetic skills and ability to calculate odds and percentages quickly.

Sound judgment and decision-making skills.

Excellent communication and interpersonal skills.

Able to work well under pressure and manage multiple priorities effectively.

Completion of a Gaming Board-approved dealer school is required.

Possess a valid certification in conflict resolution and crisis management.

Benefits Competitive salary and benefits package.

Ongoing training and professional development opportunities.

A supportive and dynamic work environment.

Opportunities for career advancement and growth.

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