Travel Consultant

EMEA Talent Acquisition Partner at American Express Global Business Travel As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

Please kindly note this role is to work for our After Hours team in a shared customer environment

What You’ll Do on a Typical Day Advise and arrange travel for corporate business customers (both individuals and groups)

Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

Use of Amadeus Global Distribution System - Refreshment training may be provided

Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

Use positive telephone service techniques and act on special customer requests

Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs

Native GDS expertise (AMADEUS) >

two years minimum experience

Native or full working proficency in GERMAN (written and verbal) is a must. ENGLISH and any additional European language could be considered a plus

Act with integrity, and look after personal traveler information

Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

Resolving customer issues quickly and independently / with supplier

Teamwork and openness to feedback

Our Traveler Care team is a 24 / 7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work night shift on rotation, afternoon shifts and weekends.

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