Business Operations Analyst

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This newly created Madrid-based position will manage the controls, processes and risks in the Business Operations team across GMNS Continental Europe operations (the “Business”), within the legal entity American Express Payments Europe, S.L (“AEPE” or “Legal Entity”).

The role will support to the Business Operations Manager to be the business point of contact for repatriated markets, supporting Payfac implementation and regulatory reporting teams, playing an active role in partner oversight and risk assessment. This position will track and lead Operational Risk Events (OREs), Issues and Events that have a multimarket scope, as well as aid with Risk and Control Self Assessment (RCSA) uplifting and design. Additionally, reporting and tracking tasks will be an important part of this role.

How will you make an impact in this role?

It is essential that candidate has a solid understanding of American Express’ systems and procedures, knowledge of the Business, risk management and strong project management skills, with the ability to develop strong working relationships and to influence delivery and outcomes at multiple levels of the organization.

The new role will be part of the Business Operations team and as such will work closely with key stakeholders across : Partner teams, Client Management, Control Management, Operational Risk, Internal Audit Group.

The role combines responsibilities across Continental Europe and RCSA & Process Support, with a strong emphasis on cross-market coordination and control management.

Continental Europe

• Act as the business point of contact for repatriated markets.
• Support Payfac implementation and regulatory reporting teams.
• Lead and track OREs, Issues, and Events with a multimarket scope to avoid ageing.
• Own Action Plans for OREs, coordinating with GMNS Ops for timely closure.
• Manage internal reporting to provide visibility on OREs and RAPs status and pipeline.
• Coordinate with the Payfac team on all matters related to repatriated markets and Payfac expansion.

RCSA and Process Support

Cross-functional Collaboration

Minimum Qualifications

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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