Operations Manager - Care

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Who we are

We help consumers shop smarter. Our ambition? Revolutionize shopping for the next generation of consumers, powered by technology, data, and AI. We empower millions of people to find what they need, make informed purchasing decisions, and save money — effortlessly.

Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.

As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.

Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features : cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.

After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.

It’s still day 1; come build the future of shopping with us!

This position is remote-friendly.

Our Customer service

Our mission is to make each of our users feel special by answering their requests quickly and in a personalized way. We are the voice of our users at Joko. All the decisions we make serve the satisfaction of our users, and we strive to provide the best customer service. We work closely with other teams to give our users the best experience possible when they contact us, and to ensure to provide agents with the right tools and processes to handle requests.

What You Will Do

As an Operations Manager , you’ll play a key role in the smooth and efficient functioning of our day-to-day operations, collaborating across departments and ensuring our processes are optimized and scalable. You’ll have the opportunity to support company-wide initiatives and drive improvements across our operational workflows.

Your Responsibilities

• You will collaborate with multiple outsourcing partners and ensure they meet our performance standards. You will provide agents with the necessary training and maintain quality control over outsourced tasks.
• You will be the voice of our customers internally. You analyze and aggregate their feedback made through tickets to share them with the right team, and push for action.
• You contribute to improving our processes, including auditing, training, and knowledge management.
• You will work together with our Data and Business Operations team to leverage technology and tools that support efficient operations.
• You manage day-to-day operations, ensuring consistency, accuracy, and efficiency in processes across departments.
• You track performance through key metrics and KPIs

Who We're Looking For

Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to :

On top of that, we offer many perks such as :

Our hiring process

You may also be invited for coffee or drinks with team members to get a feel for our culture.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Technology, Information and Internet

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