Client Onboarding Specialist

About Growave

Growave is a retention platform that drives growth for Shopify stores by offering Loyalty & Rewards, Referrals, Wishlist, Reviews, and Instagram UGC features. We power thousands of Shopify stores worldwide, including Lego, Crocs, Dermalogica, Unilever, Sony, and Aldo — and we’re growing fast across Europe and North America.

The Role

As a Client Onboarding Specialis t, you’ll guide new Shopify brands through their first steps with Growave — from setup and integrations to launch.

You’ll ensure each client feels supported, confident, and ready to grow with our platform.

What You’ll Do

• Manage the full onboarding journey — from sign-up to successful app setup and launch
• Understand client goals and tailor onboarding plans to their needs and timelines
• Ensure smooth implementation of Growave features and integrations
• Troubleshoot and proactively guide clients through setup challenges
• Collaborate with Sales, Product, and Customer Success teams to deliver a flawless experience
• Create and refine onboarding materials, templates, and processes
• Gather client feedback to improve product usability and the onboarding journey
• Ensure a seamless handover to the Customer Success team post-launch

About You

Schedule

12 : 00–21 : 00 Spain time (CET / CEST depending on season)

Ready to help Shopify brands launch faster and grow stronger?

Apply now and become part of Growave’s mission to make customer loyalty effortless for merchants worldwide.