Global Head of Operations Credit and Surety

Global Head of Operations Credit and Surety

We are seeking a strategic, execution-oriented Head of Global Credit & Surety Operations to lead a high-performing, geographically distributed team. This role is accountable for ensuring seamless, end-to-end operational service delivery across the Credit & Surety portfolio, while driving operational excellence, service innovation, and superior customer and stakeholder experiences.

The ideal candidate will bring deep expertise in the Credit Insurance domain, with a background in Bank Trade Finance, Trade Credit Insurance, Commodity Finance, and Political Risk Insurance and in Guarantees and Bond business. Experience in leading global teams through transformation, coupled with strong change management, stakeholder engagement, and operational leadership skills, is essential. A proven ability to manage operations with a data- and KPI-driven mindset is critical.

This role reports directly to the Global Head of Business Services, holds a permanent seat on the Global Credit & Surety Leadership Team, and plays a key role in shaping and executing strategic decisions across the portfolio.

Key Responsibilities

End-to-End Operations Management

• Ensure seamless, efficient, and high-quality delivery of all operational processes from policy administration to customer servicing.
• Oversee policy lifecycle management including policy, guarantee and bond issuance, premium processing, commissions, and fees.
• Establish and maintain robust governance, controls, and scalable workflows to ensure compliance, efficiency, and transparency.
• Continuously review and improve processes to enhance service quality and turnaround times.
• Further build out and manage a network of third-party service partners (Banks) according to agreed service levels to ensure best-in-class services for our Surety Clients Globally.

Strategic Stakeholder Management

Service Management

Service Excellence and Continuous Improvement

Leadership and Team Development

About the Team

Global Business Services, a key function within the COO Division of Corporate Solutions, is committed to delivering seamless, end-to-end operational services that drive efficiency, consistency, and excellence. Our mandate centers around building strong, collaborative partnerships across Market Units and Global Lines, ensuring strategic alignment and delivering measurable value. Through a standardized and transparent service, we provide clarity and consistency across our offerings, enabling streamlined, scalable operations. Focused on service excellence and differentiation, we continuously innovate, adopt best practices, and enhance our capabilities to create exceptional value for our customers.

About You

For Spain, the base salary range for this position is between EUR 86,000 and EUR 144,000 (for a full-time role). The specific salary offered considers :

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and / or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Start your career journey with Swiss Re.

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