Technical Support Technician Level 1

Devolutions is the leading provider of remote connections, network accesses, password and credential management tools for network administrators and IT executives.

Founded in 2010, Devolutions helps IT departments become more efficient by delivering professional, low cost, easy-to-use management tools backed by a world-class support team. Devolutions is a privately owned company located in Lavaltrie, Canada.

Our firm's current roster of solutions includes Remote Desktop Manager, Devolutions Server, and Devolutions Hub.

JOB DESCRIPTION

Devolutions is seeking a talented

German-speaking customer support technician

to expand our customer support service in Germany, Austria, Switzerland, Netherlands, Belgium, and other locations in Europe. The customer support technician at Devolutions plays an essential role in the technical support of our customers by providing first-level assistance for our products. You will be the initial point of contact for our customers and play a key role in resolving problems and ensuring customer satisfaction. If you are passionate about technology, have excellent communication skills and are customer service oriented, this is the job for you.

DUTIES AND RESPONSIBILITIES

• Provide first-level technical support by e-mail, chat or remote session in response to customer inquiries about our products.
• Diagnose and resolve customer technical issues following established procedures and using internal and external resources.
• Collaborate with the sales team by providing pre-sales technical support to help demonstrate the value of our products to potential customers.
• Collaborate with the quality assurance team and development team to report problems and bugs encountered by customers.
• May be required to be involved in a call / standby system.

REQUIRED ABILITIES

QUALIFICATIONS REQUIRED

This position will be

remote until Spring 2026

, after which on-site presence at our Málaga office will be required

three days per week