Emplifi’s unified social media marketing solution empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience.
About the Product Team : Our mission is to transform how digital marketing—especially on social—is done, and how consumers connect with brands in the 21st century.
Our Product team sits at the heart of this mission. We build and evolve a data-driven SaaS platform that helps global enterprises market smarter.
About the Role
We are looking for an experienced, data-driven Senior Product Manager to lead the future of our Ratings & Reviews (R&R) product line.
You’ll take ownership of shaping the roadmap, vision, and execution for a core product used by both global retailers and top consumer brands.
Why This Role Matters
Today’s purchase decisions are driven by real-world opinions. Ratings & Reviews aren’t just content, they are conversion drivers.
We’re looking for someone who :
- Speaks the language of ecommerce and retail and understands the distinction between retailer and brand-side needs and how each interacts with R&R data.
- Knows what syndication , moderation , and UGC-driven conversion mean or is eager to dive deep and learn fast.
- Is excited by how AI can transform product discovery, help consumers make smarter decisions, and enable brands to optimize and scale their digital storefronts.
What You’ll Do Here
Own the vision and roadmap for the Ratings & Reviews product line — setting direction based on customer needs, market dynamics, and company goals.Drive product discovery – talking to customers (brands and retailers), observing behavior, synthesizing data, and identifying unmet needs and opportunities.Translate ideas into execution – write clear requirements, work with design and engineering, and iterate fast to deliver impactful, high-quality solutions.Be a market expert – understand the competitive landscape and adjacent categories, monitor trends in ecommerce and AI, and translate them into product strategy.Partner cross-functionally – collaborate with Sales, Customer Success, Marketing, and Leadership to position the product for success across the customer lifecycle.Measure what matters – define success metrics, analyze outcomes, and refine based on learnings to ensure continuous improvement and customer value.What You’ll Bring to Us
3+ years of experience in Product Management, ideally in B2B SaaSTrack record of shipping – You’ve led products from idea to launch and can walk us through the results you measured.High autonomy & maturity – You’re ready to own a product stream within your first 90 days, defining strategy, uncovering new problems, and driving delivery without hand-holding.Global mindset – Comfortable collaborating with colleagues and customers across time zones and cultures.Agile native – Experienced in iterative releases, and data-driven optimisation.Technical fluency & AI awareness – You can talk architecture with engineers, understand how complex distributed systems fit together, and spot opportunities to apply the latest AI / ML advances to solve customer problems.Fluent, persuasive communicator – You write, present, and negotiate confidently in English while actively listening, distilling insights, persuading stakeholders, and selling product value.Proactive problem-solver – You spot issues, rally the right people, and deliver solutions. No waiting for task lists.What We Offer
International, fast paced and growing environmentChance to work with the world’s biggest brands at the CX tech leaderAgile and open-minded culture, with high levels of trust and flexibilityOpportunity for professional growth and developmentPossibility to learn new and cutting edge technologies, in an environment that encourages new ideasWork in an international environment in our new modern officesMultisport cardUnlimited Personal Time Off, Sick days & Community daysMaternity and Parental BenefitFlexible environment with the possibility of home office workingAt Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
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