Salesforce System Lead (Pharmaceutical Sector)

Overview

Working on behalf of a leading global pharmaceutical company, you will manage and support two Salesforce-based applications used daily by Call Centers. You will play a critical role in ensuring the smooth delivery of product enhancements, supporting agile ways of working, and facilitating collaboration between business stakeholders and development teams.

Responsibilities

Manage and coordinate activities across two Salesforce applications used in call center operations.

Act as the bridge between development teams and business stakeholders, ensuring alignment on priorities and deliverables.

Support agile adoption and facilitate team ceremonies, keeping focus on outcomes and business value.

Proactively identify and resolve issues to keep teams on track with sprint and release goals.

Maintain clear and transparent communication across teams, Product Owners, and leadership.

Ensure documentation of processes, requirements, and system updates remains accurate and up to date.

Monitor progress and manage timelines to ensure successful delivery of enhancements and features.

Experience & Skills

Strong experience working with Salesforce applications (Service Cloud, Sales Cloud, or custom Salesforce apps).

Background in application management or delivery in enterprise environments.

Understanding of Agile values, principles, and frameworks.

Familiarity with agile practices and experience collaborating in cross-functional teams.

Excellent stakeholder management, communication, and facilitation skills.

Ability to manage multiple priorities and drive results in a fast-paced environment.

Experience in pharma, healthcare, or call center operations as a plus.

What do We offer

Permanent contract.

Flexible Schedule. We make it easy. Balance your professional and personal life.

Trainings & Certifications. Improve your skills and get the official certificate from our main partners.

Home Office.

Flexible retribution (public transport ticket, Ticket restaurant, …).

Health insurance.

OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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