Credit and Collection Specialist

Overview

EFI is seeking a Credit and Collection Specialist to join our Business Unit based in Castellón / Valencia area, Spain. This is a remote position (in accordance with EFI’s home office policy) and will support the Americas region, requiring alignment with Americas time zones.

Job Description

The role of the Credit & Collections Administrative Representative includes business-to-business collections, customer account reconciliation and general administration of customer accounts.

Responsibilities

• Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts.
• Answer daily phone calls from the Accounts Receivable phone line, perform preliminary research / internal data requests, and triage the issues as appropriate.
• Advise customers of necessary actions and assist them with problem resolution and bringing account balances current.
• Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and help escalate problematic situations to a Credit & Collections Representative or Manager when necessary.
• Identify problem accounts and make recommendations to business leadership for optimum business solutions.
• Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes.
• Work directly with third party collections agencies that are assisting EFI in recovering past due balances (i.e. collect documentation and information as requested to assist them in their efforts).
• Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management.
• Record information regarding financial status of customers and status of collection efforts.
• Actively support team projects, goals or other activities that are assigned by management.

Qualifications

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