Operations Lead (Remote)

Operations Lead (Remote)

Gala is a the fastest-growing telehealth in the US bringing affordable, high-quality medication to people across the U.S.

We're :

Obsessed with patient experience

Fast, experimental, and ambitious

We're here to build something big, durable, and meaningful.

About the Role :

We're hiring an Operations Lead to be the person who makes sure Gala actually works every day. This is not a corporate role.

You want to :

• Own problems, not just tasks
• Fix and improve processes
• Help turn operations into a smooth machine

What You'll Do :

Keep daily operations running

Jump in when things break & get them fixed

Turn workflows into clear, simple processes

Coordinate between patients, providers, labs and team.

Keep everyone organized and on track

Spot patterns and suggest improvements

Who You Are (Attitude >

CV) :

You might be a great fit if :

You take ownership and follow through

You like solving problems, not just "doing tasks"

You enjoy bringing order to chaos

You communicate clearly

You stay calm when plans change

You're excited about startups and want to grow with us

You must be able to work in EST -friendly hours.

Experience in ops / support / DTC / telehealth is a nice-to-have, not a must. We'll choose attitude, drive, and ownership over a perfect resume.

Why Join Gala :

Real impact in healthcare

Early-stage → you move the needle

Fast, experiment-friendly environment