Salesforce Administrator

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Administrator.

This position requires on-site presence in Barcelona four days a week

Job Description

Serving as a Salesforce Administrator. in an organization with around 300 users, reporting to the Salesforce Product Owner Manager and in constant collaboration with the Service Desk team.

Handling all basic administrative functions and requests. This includes setting up and managing user profiles, permissions, and data among other tasks.

Own and coordinate requests received via Service Desk ticketing, escalating them if needed

Working with other members of the Salesforce team to establish suitable processes to support and improve Salesforce functionalities.

User support and creation of documentation. This includes providing one-on-one support to users.

Troubleshoot Salesforce issues. Identify and resolve problems related with Salesforce data or functionalities.

Provide assistance in issues like minor layout adjustments (e.g., viewing fields or filters that are not visible to users)

Application quality monitoring.

Required Experience

Technology degree or similar

Certification in Salesforce Administrator (201). SOQL experience is needed.

Minimum of 2 years of professional experience in Salesforce CRM.

Knowledge in SF reports and dashboards is preferable. Excel & Analytical Skills

Languages : English (profesional level) and Spanish

Open to learning new tools and techniques

Skills

Oriented to service

Both work in a team approach and individually lead specific tasks

Problem solving & proactivity

Ability to handle multiple tasks simultaneously, meeting deadlines and positive service attitude

Attention to details : the candidate must have the necessary characteristics and style of working related to an Institution where search for excellence and customer centric are very important and differentiating elements

WHAT DO WE OFFER

Permanent contract.

Flexible Schedule. We make it easy. Balance your professional and personal life.

Certifications plan. Improve your skills and get the official certificate from our main partners.

Flexible retribution (public transport ticket, Ticket restaurtant, …).

Health insurance.

OMEGA in action. Our commitment to a better society is not just an intention

Professional development : Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.