Manager Global Customs (TEMP - 18 Months)

Overview

The TRANS4RM program aims to equip adidas with a future-ready enterprise resource planning (ERP) system, incorporating intelligent technologies such as data-driven AI, machine learning, and advanced analytics. Through the TRANS4RM Business Transformation, we are establishing the digital foundation to deliver a premium customer and consumer experience across all channels (Wholesale, Retail, eCommerce).

This role will be part of the 18-month testing phase, supporting the testing of the new ERP system, SAP S / 4 HANA, for Market Europe (3 clusters – 8 zones – 29 countries) within the respective workstream area.

Purpose & Overall Relevance for the Organization :

To ensure customs systems are working correctly and comply with regulations. This role combines technical expertise, project management skills, and knowledge of customs processes.

We are looking for a manager to oversee testing for our software and systems. The ideal candidate should have experience in global logistics and / or customs processes. They should understand complex customs processes, ensure they meet business outcomes, identify gaps between current and future processes, and gather feedback from stakeholders.

Responsibilities

• Develop and implement testing strategy, plans, and timelines aligned with project goals and objectives.
• Oversee the development and execution of testing plans across Market Europe, ensuring consistency with implementation goals and timelines in each market.
• Ensure alignment with Customs operational and Global Customs teams.
• Collaborate with key customs stakeholders to identify system gaps and translate them into requirements.
• Identify, document, and track defects, working closely with development teams to ensure timely resolution.
• Generate and analyze testing reports, metrics, and dashboards to communicate testing progress and outcomes to stakeholders.
• Assist in training end-users and stakeholders, ensuring they understand the system and its functionalities.
• Identify opportunities for process improvements in testing methodologies and practices to enhance efficiency and effectiveness.
• Engage with local experts to analyze the root causes of unexpected results.
• Ensure best practices are applied and guide efforts to track, standardize, and enhance processes during the rollout.

Key Relationships

Knowledge, Skills, and Abilities

Requisite Education and Experience / Minimum Qualifications

Note : Add short bullet point on leadership responsibilities for the contract creation (for the 1 M4 leading the 2 P1s).

Culture and Inclusion

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE : THIS IS HOW WE WIN WHILE PLAYING FAIR.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. – Culture Starts With People, It Starts With You – By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

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