CRM Senior Specialist

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Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Let’s discuss this role and what you will do to help achieve Fever’s mission.

About the Role

• You will manage the activation of customer data to develop and execute an end‑to‑end CRM strategy and communications plan leveraging appropriate marketing channels (with specific focus on email, push notifications and in‑app messages).
• You will continuously refine our multi‑channel communications and develop retention strategies to deliver an outstanding customer experience, applying best practices and staying up‑to‑date with the CRM state‑of‑art.
• You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch‑points as well as define key client segments for improved targeting and CRM program effectiveness.
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed : all activity should be insight‑driven and measurable. You will be owner of the weekly / monthly reporting and ad‑hoc deep dives.

About You

Benefits & Perks

Thank you for considering joining Fever. We cannot wait to learn more about you!

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever – Candidate Privacy Notice.

Seniority level : Mid‑Senior level

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