Overview Our organization is passionate about beauty and inspiring individuals to live a life of boldness.
We have been providing our customers with high-quality products that deliver sophisticated glamour since the launch of our first opaque nail enamel in 1932. Our diversified portfolio of brands is sold in more than 150 countries around the world, offering iconic and desired brands in color cosmetics, skin care, hair care, hair color, and fragrances.
We celebrate success, invest in health and wellbeing initiatives as well as professional development programs designed to unlock potential. This enables us to provide an excellent service experience for our customers.
Position Overview This position is responsible for executing Order to Delivery Process that will support sales department and it is the first contact for customer services level performance.
In this role, you must create collaborative relationships across sales, logistic, finance and supply chain organizations to execute services level as expected by our customers and us.
Essential Duties & Responsibilities Manage customer service activities to ensure excellent service :
Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment.
Follow up order status, delivery, pick & pack, invoice and documentation.
Solve issues related to orders from Order Entry to Invoice and cash collection.
Provide information to customer (external and internal) about OTB processes and status.
Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.
Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data.
Support customer requests, act as a central contact for any question.
Participate and engage in continuous improvement efforts to drive order process quality and efficiency.
Requirements Bachelor\'s Degree preferably in business / or supply chain management plus 3 -5 years\' experience.
Customer service knowledge.
Skills in Microsoft Office.
SAP knowledge of SD module or JDE.
Fluent in English language (C1).
Skills Strong analytical capability and attention to detail.
Willingness to work difficult tasks through to completion.
Ability to collaborate with other departments to reach a common goal.
Strong understanding of Supply Chain principles.
Desire to learn and grow in the position and company.
English working proficiency required. Other European languages will be considered as an asset.
Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines.
#J-18808-Ljbffr
Service Manager • Madrid, Madrid, España