SAP Solution Support Specialist - Finance

Roles/Responsibilities

Hypercare
/ Transition to Ongoing Service: Responsible for ensuring “concierge level”
support to the EMMA programme rollout, with the ability to react quickly to
dynamic situations and to rapidly address incidents, problems, and changes
with the right level of access and technical expertise.

Service
Operations and Delivery: Responsible for delivering high quality ITILv3/4 compliant
SAP operations and application management services to the RHG community on a
24x7x365 basis in support of the EMMA program rollout. Fluency with Change
& Release Management, Incident Management and Problem Management are key attributes
to success. Contribute to best-in-class service as per defined KPI/SLAs. Identify opportunities for
automation, highlight and remediate potential service risks, reduction of
MTTR and increase of MTBF.

Technical Support: Act as an independent problem-solver, capable of analysing and
resolving issues across SAP modules by leveraging strong knowledge of SAP
tables, queries, and configuration.

3rd Party
Management: Interact as needed with partners to ensure they
are delivering to expectation. Be the RHG advocate and ambassador for the SAP
space.

General: Ensure a high degree of collaboration and good team spirit is
achieved across all parties. Must be able to interact with confidence with Finance
Controllers, Cluster Business Managers, etc.

Location:

·
Madrid,
Spain

Language skills:

·
English (fluent)

Highly desirable experience

·
Background in SAP support and demonstrable history
of successfully delivering SAP application support services.

·
ITIL v3 or v4 based service delivery processes and
the ability to deliver against them evidenced by previous experience

·
International
work experience

·
SAP
TMSforHOTELS and or SAP Certificates (FI or SD modules)

·
Hospitality
experience

·
Finance language/background

Travel needs

·
Up
to 20%, primarily European but could be international on occasion

Soft skills:

·
Excellent good interpersonal, verbal, and written
communication skills

·
Passion for customer service, efficiency,
effectiveness and quality

·
Good team player, willingness to assist others and
share expertise

·
Highly influential, leadership, communication,
efficiency, sociability

Education:

·
University Degree in Computer Science, Information
Systems, Business Administration, or related field.

·
A recognized ITIL certification at Foundation
level or above is highly desirable.