Incident Manager - English & French

At K-LAGAN , we are waiting for you to keep growing together !

We are an international strategic technology services company, deeply committed to our people and to society. We deliver solutions in IT services, engineering developments, electronics, and R&D projects.

🔍 Mission :

As an Incident and Problem Manager , you will be responsible for managing and resolving critical incidents, coordinating with technical teams and executives to minimize business impact. You will oversee the identification of recurring problems, driving long-term solutions and process

improvements.

PLEASE NOTE : An advanced / native level of both English AND French is mandatory for this role.

📌 Main Responsibilities :

• Manage and resolve critical IT incidents, ensuring efficient response times.
• Coordinate with internal teams and C-Suite executives to communicate incident status and progress.
• Analyze recurring problems, identify root causes, and propose long-term solutions.
• Ensure compliance with IT regulations and standards such as ITIL.
• Participate in on-call shifts every 3 to 4 weeks.

✅ Requirements :

✨ What we offer at K-LAGAN :