Global Program Manager - Development Cloud

The Role

Veeva is looking for an EU-based, experienced R&D IT program leader to manage implementation programs at Veeva’s largest Vault customers within Europe and guide the transformation of their R&D technology landscape.

You will be at the center of managing all customer-facing teams and coordinating closely with sales to optimize Veeva’s products and services to meet the customer's business needs and drive advancement opportunities for new product sales and product adoption.

As the Global Program Manager, you will own customer success with intensity and lead as the services executive that partners deeply across Veeva teams, including Product and Sales, to bring the best of Veeva in benefit to the customer. This is a remote, full‑time, customer‑facing role that will work from both customer site, home office, and offsite meetings. Qualified candidates must be legally authorized to be employed in the European Union or the UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You’ll Do

• Service Delivery accountability for one or more Global Vault implementations in Clinical, Safety, and Regulatory at our strategic accounts
• Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
• Collaborate and actively communicate with the Sales, Strategy, Product Management, Customer Success, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
• Develop strategic relationships with the customer’s IT and business executives. Work with them to define deployment, governance, and transformation roadmaps. Become the customer’s trusted advisor
• Develop implementation proposals and lead services contract negotiations
• Oversee the project execution performed by the Professional Services team. Act as the first line of defense for customer or internal escalations
• Ensure a smooth transition to, and oversee, the post‑deployment application management teams

Requirements

Nice to Have

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