Market Associate (Spanish)

The Community You Will Join:

Our Supply Team is growing and we want you to be part of it! As a Market Associate you will play a crucial role in the retention growth and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts helping them optimize their listings improve pricing strategies and enhance their overall success on Airbnb.

The Difference You will Make:

As a Market Associate you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization pricing optimization host recruitment and platform addition as these Hosts successfully grow on the platform it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities youll also support Market Managers on your team to deliver one-to-many education programs such as webinars and scaled e-mail communication. Ultimately this team will be responsible for helping long-tail Hosts thrive on Airbnb.

A Typical Day:

• Manage a book of business consisting of host entrepreneurs and rising hosts ensuring their retention growth and optimization on Airbnb.
• Conduct one-on-one optimization and onboarding conversations providing strategic recommendations on pricing availability and listing quality.
• Secure availability over high compression dates ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts ensuring they receive ongoing support tailored to their needs.

Your Expertise:

• 3 years of experience in new sales account management or partner support.
• 2 years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills with the ability to manage multiple accounts effectively.
• Proven experience working a book of business driving engagement and growth through proactive account management.
• Highly goal-driven with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills with the ability to engage effectively via phone email and in-person.
• Proficiency in CRM tools particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English & Spanish (mandatory). Fluency in Portuguese (nice to have).

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.

Required Experience:

IC

Key Skills
Microsoft Access,SQL,Analysis Skills,Microsoft Powerpoint,Securities Law,Data Mining,Investment Banking,Market Research,Microsoft Excel,Visual Basic,Bloomberg,Data Analysis Skills
Employment Type : Full Time
Experience: years
Vacancy: 1