Platform Operations Specialist

Job Opportunity : Platform Operations Expert

Overview

We are seeking a highly skilled and proactive individual to join our team as a Platform Operations Expert. This is an excellent opportunity for someone looking to make a meaningful contribution to the success of our IT infrastructure.

Responsibilities

Platform Monitoring : Utilize monitoring tools to track system performance, availability, and health. Identify errors, slowdowns, outages, and other signs of instability.

Reporting and Alerts : Respond promptly to alerts or alarms generated by monitoring systems. Analyze system data and performance metrics to identify trends or anomalies. Generate and deliver platform health reports to stakeholders.

Incident Detection and Escalation : Identify and log incidents, capturing all relevant details. Escalate unresolved issues to technical teams or appropriate personnel based on severity and impact. Collaborate with IT teams to troubleshoot and resolve incidents within predefined SLAs.

Maintenance and Support : Perform regular checks to ensure system configurations, logs, and monitoring tools are functioning correctly. Support preventative actions to reduce the risk of downtime or platform failures.

Tool Administration : Configure and maintain monitoring tools, dashboards, and alerts. Ensure monitoring tools are updated and aligned with current infrastructure setups.

Collaboration and Documentation : Collaborate with engineers, system administrators, and other IT teams to maintain a stable and secure IT environment. Document monitoring procedures, incident-handling protocols, and resolution patterns for future reference.

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