Service Manager

Service Manager - Spain

Responsibilities

• Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies.
• Responsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization.
• Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments.
• Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling.
• Responsible for department construction, coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel.
• Other key tasks assigned by the headquarters and the superiors.

Qualifications